RETURN AND REFUND POLICY
We warranty that the products sold in our website are 100% brand new and free from defects in material and workmanship.
Our detailed return and refund policy is as follows:
Non-defective product(s)---- Change your mind:
If you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) ( Please do not open the package) or contact our customer service department for a RMA (Return Merchandise Authorization).
If you open the package, but do not want to accept the received product(s). Having a RMA number from us is necessary and a 10% restocking fee will be charged.
We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.
Defective product(s)
All our external battery chargers have a 6 months warranty. Defective products may be replaced if returned 6 months since the date of purchase. We tested and make sure this External Battery Charger works for your battery. In case products do not work properly, Please FIRST contact our customer service department to resolve your problem. Do not return goods directly to us without getting a RMA number. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
Defective products must be returned within 7 days since the issue date of RMA. Otherwise, no replacement or refund will be made.
If the warranty expires or products are misused, it will be declared void and can not be returned for exchange or refund.
Return Merchandise Authorisation (RMA) Procedures
After receiving the products from us, please keep the package and enclosed documents properly. It is because they are all necessary to provide if you return defective product(s) in the future.
Call or email our customer service department for a RMA number. It would be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.
Repack the original package with everything received, including enclosed documents. Missing of any original components may incur a refusal of exchange or refund from us.
Please write the RMA number clearly on the outside of package and send it back to us. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss.
Our detailed return and refund policy is as follows:
Non-defective product(s)---- Change your mind:
If you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) ( Please do not open the package) or contact our customer service department for a RMA (Return Merchandise Authorization).
If you open the package, but do not want to accept the received product(s). Having a RMA number from us is necessary and a 10% restocking fee will be charged.
We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.
Defective product(s)
All our external battery chargers have a 6 months warranty. Defective products may be replaced if returned 6 months since the date of purchase. We tested and make sure this External Battery Charger works for your battery. In case products do not work properly, Please FIRST contact our customer service department to resolve your problem. Do not return goods directly to us without getting a RMA number. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
Defective products must be returned within 7 days since the issue date of RMA. Otherwise, no replacement or refund will be made.
If the warranty expires or products are misused, it will be declared void and can not be returned for exchange or refund.
Return Merchandise Authorisation (RMA) Procedures
After receiving the products from us, please keep the package and enclosed documents properly. It is because they are all necessary to provide if you return defective product(s) in the future.
Call or email our customer service department for a RMA number. It would be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.
Repack the original package with everything received, including enclosed documents. Missing of any original components may incur a refusal of exchange or refund from us.
Please write the RMA number clearly on the outside of package and send it back to us. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss.